General terms and conditions

These Terms of Service govern your use of riref.com and the services provided by Riref. By accessing or using this website, you agree to be bound by these Terms of Service. If you do not agree, you should not use this website.

Business information

Riref
391 North End Rd, London SW6 1NR
United Kingdom
Email: info@riref.com
Phone: +44 74 9131 9755

Customer support hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed

Use of website

By using this website, you confirm that:

You are at least 18 years old
You are using the website legally
You will not misuse the website
You will not attempt to interfere with website security
You will not use the website for fraudulent activity

We reserve the right to refuse service to anyone at any time for any reason.

Product information

Riref offers home decor products for purchase. We strive to ensure product descriptions, images, and pricing are accurate. However:

Product colors may vary slightly due to screen differences
Measurements may vary slightly
Packaging may change without notice
Availability may change without notice

We reserve the right to correct errors in product listings at any time.

Pricing

All prices are listed in GBP. Prices may change at any time without notice. We reserve the right to:

Modify prices
Correct pricing errors
Cancel orders with incorrect pricing
Limit quantities

If a pricing error occurs, we will contact you before processing the order.

Orders

When placing an order, you agree that:

All information provided is accurate
You are authorized to use the payment method
You understand shipping times
You agree to the refund policy

We reserve the right to:

Cancel orders
Limit quantities
Refuse suspicious orders
Request verification information

Order cancellation

Orders may be cancelled before processing. Once an order has shipped, it cannot be cancelled. Customers may request a return according to the Refund Policy.

Shipping

Shipping times are estimates and not guaranteed. Handling time is 1–3 business days. Shipping time is 4–9 business days. Delivery typically occurs within 5–12 business days depending on location.

Riref is not responsible for delays caused by couriers, weather, or other external factors.

Returns and refunds

Returns are accepted within 30 days of delivery. Refunds are processed within 10 days after return approval. Additional details are outlined in the Refund Policy.

Payments

Payments on riref.com are processed securely through PayPal. By placing an order, you agree to PayPal's terms and conditions. Riref does not store full payment information.

Intellectual property

All content on riref.com including:

Text
Images
Logos
Design
Layout
Graphics

is the property of Riref and may not be copied, reproduced, or used without permission.

Limitation of liability

Riref shall not be liable for:

Indirect damages
Loss of profits
Loss of data
Delivery delays
Third-party service failures

Our liability is limited to the amount paid for the product.

User conduct

You agree not to:

Use the website for illegal purposes
Submit false information
Attempt to hack the website
Transmit malicious code
Copy website content

Violation of these rules may result in termination of access.

Third-party services

We may use third-party providers including:

Payment processors
Shipping carriers
Analytics services
Hosting services

We are not responsible for third-party service interruptions.

Privacy

Your use of this website is also governed by our Privacy Policy.

Changes to terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page. Continued use of the website means you accept the updated terms.

Governing law

These Terms of Service are governed by the laws of the United Kingdom. Any disputes shall be handled in the United Kingdom.

Contact information

Riref
391 North End Rd, London SW6 1NR, United Kingdom
Email: info@riref.com
Phone: +44 74 9131 9755

Customer support hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed