Payment Policy

This Payment Policy explains how payments are handled on riref.com. By placing an order, you agree to the terms outlined below.

Accepted payment method

Riref currently accepts payments through PayPal. This allows customers in the United Kingdom to complete purchases securely using:

PayPal balance
Debit cards via PayPal
Credit cards via PayPal
Linked bank accounts through PayPal

All transactions are processed securely through PayPal's payment infrastructure.

Payment authorization

When you place an order, payment is authorized immediately. Your order will begin processing once payment confirmation is received.

If payment is not authorized, the order will not be processed.

Currency

All prices on riref.com are listed in GBP. If your payment method uses a different currency, your bank or PayPal may apply conversion fees. Riref does not control currency conversion rates.

Payment security

Riref does not store full payment details. Payment information is handled directly by PayPal using secure encryption and fraud protection measures.

This includes:

Encrypted transactions
Secure authentication
Fraud monitoring
Payment protection systems

Riref does not have access to your full financial information.

Order verification

For security reasons, some orders may require additional verification. This may include:

Address confirmation
Payment verification
Identity confirmation

If verification is required, we will contact you by email. Orders may be delayed until verification is completed.

Payment failure

If your payment fails:

Your order will not be processed
No items will be reserved
You may try again using the same or another payment method

If you believe the payment failed incorrectly, contact your payment provider.

Refunds

Refunds are issued to the original payment method used during checkout. If you paid using PayPal, the refund will be returned to your PayPal account.

Refund processing time is up to 10 days after approval. Additional time may be required by your payment provider.

Chargebacks

If a chargeback is filed, we reserve the right to:

Pause order processing
Cancel the order
Request additional verification
Dispute the chargeback

Customers are encouraged to contact us first to resolve any payment issues.

Taxes

Prices shown on riref.com include applicable taxes where required. Additional fees may apply depending on your payment provider.

Payment disputes

If you believe a payment was made in error, contact us:

Email: info@riref.com
Phone: +44 74 9131 9755

We will review the issue and assist in resolving the matter.

Contact information

Riref
391 North End Rd, London SW6 1NR, United Kingdom
Email: info@riref.com
Phone: +44 74 9131 9755

Customer support hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed