Shipping policy

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from riref.com. This policy applies to customers located in the United Kingdom.

Shipping coverage

Riref currently ships within the United Kingdom. Orders are fulfilled from our UK warehouse.

Warehouse and return address
Riref
391 North End Rd
London SW6 1NR
United Kingdom

Shipping cost

We offer Free Shipping on all orders within the United Kingdom. No minimum purchase is required.

Order processing time

Orders are processed within 1–3 business days. Processing includes:

Order verification
Quality check
Packaging
Dispatch preparation

Orders are not processed on weekends or public holidays.

If your order is placed after business hours, processing begins the next business day.

Shipping time

After processing, orders are shipped within 4–9 business days.

Estimated delivery time is 5–12 business days depending on your city and local courier conditions.

Delivery time = handling time + shipping time

Handling time: 1–3 business days
Shipping time: 4–9 business days
Estimated delivery: 5–12 business days

Delivery times may vary due to:

Location within the UK
Courier delays
Weather conditions
High seasonal demand
Public holidays
Incorrect address information

Order tracking

Once your order has shipped, you will receive a tracking number via email. Tracking information may take 1–3 days to update after shipment.

You can track your order using the tracking link provided in your shipping confirmation email.

Incorrect address

Customers are responsible for providing accurate shipping information. If an incorrect address is entered:

Contact us immediately at info@riref.com
If the order has not shipped, we will update the address
If already shipped, we cannot guarantee changes

Riref is not responsible for deliveries made to incorrectly provided addresses.

Missed deliveries

If delivery is attempted but missed:

The courier may attempt redelivery
The courier may leave the parcel in a safe place
The courier may hold the parcel for collection

If the parcel is returned to us due to missed delivery, we will contact you to arrange reshipment.

Lost packages

If your package appears lost in transit:

Contact us at info@riref.com
Include your order number
We will investigate with the carrier

If the package is confirmed lost, we will arrange a replacement or refund.

Delayed shipments

While we aim to meet estimated delivery times, delays may occur. Riref is not responsible for delays caused by:

Courier service issues
Weather conditions
Public holidays
High shipping volume
Security checks
Address verification delays

We will assist in resolving any delivery issues.

Split shipments

In some cases, items in the same order may be shipped separately. This allows faster delivery when items are stored in different sections of the warehouse.

You will receive separate tracking numbers if this occurs.

Shipping confirmation

You will receive a shipping confirmation email once your order has been dispatched. This email includes:

Tracking number
Courier information
Estimated delivery time

Undeliverable packages

If a package is returned as undeliverable due to:

Incorrect address
Unclaimed parcel
Failed delivery attempts

We will contact you to arrange reshipment. Additional shipping time may apply.

Delivery responsibility

Once a package is marked as delivered by the courier:

Delivery responsibility transfers to the customer
Customers should check with neighbors or safe places
Contact us if assistance is required

Contact information

Riref
391 North End Rd, London SW6 1NR, United Kingdom
Email: info@riref.com
Phone: +44 74 9131 9755
Customer support hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed