Frequently Asked Questions

Below are answers to common questions about ordering, shipping, returns, and payments.

Orders

How do I place an order
Simply select your product, add it to cart, and proceed to checkout. After completing payment, you will receive an order confirmation email.

Can I cancel my order
Orders can be cancelled before they are processed. Once an order has been shipped, cancellation is no longer possible. You may request a return according to the Refund Policy.

Can I change my order after placing it
If your order has not yet been processed, we may be able to update it. Contact us as soon as possible:

Email: info@riref.com
Phone: +44 74 9131 9755

Shipping

Do you offer free shipping
Yes. We offer Free Shipping on all orders within the United Kingdom.

How long does shipping take
Handling time: 1–3 business days
Shipping time: 4–9 business days
Estimated delivery time: 5–12 business days depending on the city

You will receive tracking information once your order is shipped.

Where do you ship from
Orders are shipped from our UK warehouse:

Riref
391 North End Rd
London SW6 1NR
United Kingdom

Do you ship outside the UK
Currently, we ship within the United Kingdom.

Why has my tracking not updated
Tracking may take 1–3 days to update after shipment. If there is still no update after this period, contact us and we will assist you.

My order is late, what should I do
Delivery times may vary depending on location and courier delays. If your order has exceeded 12 business days, contact us and we will investigate.

Returns and refunds

What is your return policy
We accept returns within 30 days of delivery. Items must be unused and in original condition.

Are returns free
Yes. Returns are accepted at no cost for eligible items within 30 days.

How long do refunds take
Refunds are processed within 10 days after the return is approved.

How do I request a return
Contact us with:

Order number
Reason for return
Photo if item is damaged

Email: info@riref.com

What if I receive a damaged item
Contact us within 48 hours of delivery and include photos. We will arrange a replacement or refund.

Payments

What payment methods do you accept
We accept PayPal. You can also pay using cards through PayPal.

Is payment secure
Yes. Payments are processed securely through PayPal. Riref does not store full payment details.

General questions

How can I contact customer support
Email: info@riref.com
Phone: +44 74 9131 9755

Customer support hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed

Can I track my order
Yes. Once your order ships, you will receive tracking information by email.

What if I entered the wrong address
Contact us immediately. If the order has not shipped, we will update the address. If already shipped, we cannot guarantee changes.

Do you offer exchanges
Yes. We offer replacements for damaged, defective, or incorrect items.

Still need help
If your question is not listed, contact us:

Riref
391 North End Rd, London SW6 1NR, United Kingdom
Email: info@riref.com
Phone: +44 74 9131 9755