Privacy policy

Last updated: April 6, 2026

This Privacy Policy describes how Riref collects, uses, and discloses your personal information when you visit or make a purchase from riref.com. By using our website, you agree to the practices described in this policy.

Riref is committed to protecting your privacy and ensuring transparency about how your information is handled. This policy applies to all visitors, customers, and users located in the United Kingdom.

Business Information
Riref
391 North End Rd, London SW6 1NR, United Kingdom
Email: info@riref.com
Phone: +44 74 9131 9755
Customer support hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed

Information we collect

When you visit our website, we automatically collect certain information about your device and browsing activity. This may include:

IP address
Browser type
Time zone
Device type
Pages viewed
Products viewed
Referral source
Interaction with the website
Cookies and tracking technologies

This information is used to improve performance, security, and user experience.

When you place an order or attempt to place an order, we collect the following information:

Full name
Billing address
Shipping address
Phone number
Email address
Payment information
Order details
Purchase history

This information is necessary to process and deliver your order.

How we use your information

We use your personal information to:

Process and fulfill orders
Provide order confirmations and updates
Arrange shipping and delivery
Communicate with you regarding your order
Provide customer support
Prevent fraudulent transactions
Improve our website and services
Comply with legal obligations

We may also use your information to send service-related messages such as:

Order confirmations
Shipping updates
Customer service responses
Policy updates
Important account notices

We do not send unsolicited marketing messages without consent.

Cookies

Riref uses cookies to improve your browsing experience. Cookies help us:

Remember your preferences
Keep items in your cart
Analyze website traffic
Improve performance
Prevent fraud

You can disable cookies through your browser settings. Disabling cookies may affect some functionality of the website.

Sharing your personal information

We only share your personal information when necessary to operate our business. This may include:

Payment processors
Shipping carriers
Fraud prevention providers
Hosting providers
Customer support platforms

These service providers only receive the information required to perform their services.

We may also share information when required by law or to:

Comply with legal obligations
Respond to lawful requests
Protect our rights
Prevent fraud or abuse

Payment security

Payments on riref.com are securely processed through PayPal. Riref does not store full payment details. All payment data is handled securely by the payment provider in accordance with their privacy and security standards.

Data retention

We retain your information for as long as necessary to:

Fulfill orders
Provide customer service
Comply with legal requirements
Resolve disputes
Prevent fraud

You may request deletion of your data at any time by contacting us.

Your rights

If you are located in the United Kingdom, you have the right to:

Access your personal information
Request correction of your information
Request deletion of your information
Restrict processing of your data
Object to processing
Request data portability

To exercise these rights, contact us at:

info@riref.com

You may also contact us if you believe your privacy rights have been violated.

Data security

We implement appropriate technical and organizational measures to protect your personal information, including:

Secure checkout encryption
SSL technology
Limited staff access
Fraud monitoring
Secure hosting infrastructure

While we take reasonable precautions, no online transmission is completely secure.

Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their policies before providing personal information.

Children's privacy

Riref does not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided personal information, please contact us so we can remove it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on this page.

Contact us

If you have questions about this Privacy Policy or your personal information, you can contact us:

Riref
391 North End Rd, London SW6 1NR, United Kingdom
Email: info@riref.com
Phone: +44 74 9131 9755
Customer support hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed