Refund policy

This Refund Policy explains your rights and options regarding returns, refunds, and exchanges when you purchase from riref.com. We aim to provide a clear and fair return process for all customers in the United Kingdom.

Return window

Customers may request a return within 30 days of delivery. The 30-day period begins on the date the order is marked as delivered according to the tracking information.

Returns requested after 30 days may not be accepted.

Return eligibility

To be eligible for a return, items must:

Be in original condition
Be unused
Be undamaged
Be returned with original packaging
Not show signs of wear or installation
Not be missing parts

We reserve the right to refuse returns that do not meet these conditions.

Non-returnable items

The following items cannot be returned:

Used items
Damaged items caused by customer misuse
Items returned without packaging
Items returned after 30 days
Custom or personalized items (if applicable)
Gift cards (if applicable)

Return cost

Returns are accepted at no cost to the customer. Riref provides free returns within the 30-day return period for eligible items.

Return process

To start a return, contact our customer support team:

Email: info@riref.com
Phone: +44 74 9131 9755

Please include:

Full name
Order number
Reason for return
Photo of item (if damaged or incorrect)

Our team will review your request and provide return instructions, including the return address.

Return address

Riref
391 North End Rd
London SW6 1NR
United Kingdom

Do not send items back without contacting us first. Unauthorized returns may not be accepted.

Refund processing

Once your return is received and inspected, we will notify you of the approval status.

If approved:

Refunds are processed within 10 days
Refunds are issued to the original payment method
You will receive confirmation by email

Depending on your payment provider, it may take additional time for the refund to appear in your account.

Late or missing refunds

If you have not received your refund after 10 days:

Check your bank account
Contact your payment provider
Allow additional processing time
Contact us if the issue continues

We will assist you in resolving the matter.

Damaged or incorrect items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

Please include:

Order number
Description of issue
Clear photos of the item
Photos of packaging

We will arrange:

Replacement shipment
Or full refund
Or partial refund when appropriate

No return may be required for damaged items depending on the situation.

Exchanges

We replace items if they are:

Defective
Damaged
Incorrect

If you need an exchange, contact us and we will assist you.

Order cancellation

Orders may be cancelled before they are processed. Once the order has been shipped, cancellation is no longer possible and the return policy applies.

To request cancellation, contact us immediately:

Email: info@riref.com
Phone: +44 74 9131 9755

Refund method

Refunds are issued using the original payment method. If PayPal was used, the refund will be returned to the PayPal account used for the purchase.

We do not issue refunds to alternative accounts.

Return shipping timeline

After your return is approved:

Return shipping instructions are provided
Item is shipped back to our warehouse
Return is inspected
Refund is processed within 10 days

Customer responsibility

Customers must:

Provide accurate return details
Package items securely
Follow return instructions
Contact us before returning

Failure to follow instructions may delay processing.

Contact information

Riref
391 North End Rd, London SW6 1NR, United Kingdom
Email: info@riref.com
Phone: +44 74 9131 9755
Customer support hours (GMT)
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed